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Terms and conditions

Terms and conditions

  • Toilet facilities are available at The Shire’s Rest Cafe, the entrance to the Movie Set and at the Green Dragon.
  • Menu requirements for groups need to be pre-advised. Blackboard menu available to FIT market.
  • Sensible walking footwear is required.
  • All prices are retail and in NZ$.  
  • All prices are GST inclusive.
  • Tours and activities operate in all weather conditions, umbrellas are provided in the event of rain.
  • In the event of extreme weather conditions we reserve the right to make alternative tour arrangements.
  • Please note that no tours are able to access the set without being accompanied by a tour guide. The set is located on  private property and is still operated as a working sheep farm.
  • The Shire’s Rest Cafe is open every day (excluding Christmas day), café hours 9.00am to 4.30pm. Blackboard menu available until 3.00pm.
  • Retail validation dates, 2016-18 valid until 31 March 2018.
  • Foreign language information – Official Tour Guide Document in ten languages (Chinese, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Spanish, Thai).

Cancellation policies

Tours:

Standard departures from The Shire's Rest, Matamata iSITE & Rotorua:

Cancellation made more than two hours before tour departure 100% refund
Cancellation made within two hours of tour departure 50% refund
No cancellation prior to the tour departure No refund

Inbounds, Private Tours & Photoshoots  

Cancellation more than 72 hours before tour departure 100% refund
Cancellation made less than 72 hours before tour departure No refund

Evening Banquet Tours & Lunch bookings

Cancellation more than 72 hours before tour departure 100% refund
Cancellation made less than 72 hours before tour departure No refund

Please Note

  • When moving or transferring a booking this policy remains as per the original time and date of the booking with no additional charges.
  • Up to a month after the original time and date a booking can be moved but all details are as per the above. 
  • Moving a booking outside of the month after the original time and date forfeits any refund.
  • No refund is claimable without prior notification before your original tour time and date. 

All refunds as per above policy must be claimed within one month of the tour departure date or no refund will be given.

All cancellation queries for Functions and Events must go through our Events Coordinator