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Frequently Asked Questions

Booking Information

  • Do I need to book in advance?

    Yes, we strongly recommend booking in advance as our tours do sell out. You can make a reservation online by clicking here. Alternatively you can make a reservation by calling us on (07) 888-1505 or by contacting us here.

    Please note, all of our tours are subject to availability at the time of booking. 

  • How do I amend or cancel my booking?

    Amending a booking

    If your travel plans change and you need to amend the date or time of your booking you can do this by contacting our Reservations team via phone on 07 888 1505 or by contacting us here. Once we receive your amendment request we will do our best to amend your booking.

    Please note, all of our tours are subject to availability.

     

    Cancelling a booking

    If you wish to cancel your booking, you may do so by using the above contact details or replying directly to your booking confirmation that was emailed to you when you made your booking. Click here for our cancellation policy.

  • What happens if I am late for my tour?

    If you are going to be late for your tour, we recommend you call us as soon as you are able to so we can discuss options with you. If you are unable to call us and arrive late, we will do our best to put you on the next available tour. Please note that if we are extremely busy, the next available tour may not be on the same day.

  • How do I redeem my Hobbiton Movie Set Gift Voucher?

    To redeem a Gift Voucher, we ask that you please contact our Reservations Team and include your voucher number so that we can secure your booking. Tours are subject to availability.

     

Hobbiton™ Movie Set Tour

  • What is the difference between the tour from Matamata, TSR (The Shires Rest) & Rotorua Hobbiton Shop?

    There is no difference in the tour itself.

    If you are self-driving we suggest choosing The Shires RestTM  (501 Buckland Road, Hinuera, Matamata) as there are no off-set transfers included. We offer free parking for the duration of the tour with spaces to suit campervans.

    The Matamata i-SITE (45 Broadway, Matamata) and Rotorua Hobbiton Shop tours (1235 Fenton Street, Rotorua) are for those who need to transport to and from our direction location at The Shire's Rest. 

    For options from other cities such as Auckland or Tauranga click here to visit our Transfers page.

  • What do I need to bring with me?

    Hobbiton Movie Set is an outdoor walking tour through meandering paths. For this reason, we recommend wearing comfortable walking shoes for our tour, and checking the weather forecast ahead of your visit. You can find 10 Day weather forecast information for the Matamata area on Metservice. In the Summer months, we recommend sunscreen and a hat as the sun can become quite hot, as well as making sure you are well hydrated. In Autumn, Winter and Spring, it's best to be prepared with a rainproof outer layer and enclosed shoes as the paths can become muddy. In the event of rain, we have wide umbrellas available that you can use for the duration of your tour. We also recommend our guests bring a camera or a phone with camera capability as our Movie Set is the perfect place to get some great travel photos!

  • Will my tour still operate in wet weather?

    Yes, we operate in all weather conditions. Umbrellas are provided in the event of rain and we highly recommend you dress appropriately for the weather, with enclosed footwear.

    In the event of extreme weather conditions we reserve the right to make alternative tour arrangements for you.

  • Is the Movie Set wheelchair accessible?

    While our Movie Set is not very wheelchair friendly, we do have options available for those who may not be able to complete the walking tour. 

    Please contact one of our Reservations team to discuss your needs. 

  • Can I bring my stroller on tour?

    We are able to accommodate a stroller or a pram provided it is fully collapsible and can fit in the luggage compartment of our buses.  It is important to note that the Movie Set paths are made of cobblestones and dirt tracks so it is bumpy.  The paths are also quite narrow in places and there are some stairs to climb so you may need an extra adult to assist you with the stroller/pram.

    Twin strollers are not recommended due to the narrowness of the paths.

  • Do I have to go on a tour or can I go by myself?

    To ensure all our guests have the complete experience the only way to access the Hobbiton Movie Set is with a fully guided walking tour.

  • Can I fly my drone at Hobbiton Movie Set?

    The flying of drones is not permitted on or around the Movie Set as the property owner does not allow it.

    Any out-of-hours drone use for promotional purposes is at the discretion of the property owner and must be pre-approved by the Hobbiton Movie Set Marketing Department.

  • Are they still filming?

    Filming at Hobbiton Movie Set has finished and tours running as normal.

Getting Here & Around

  • How do I get to the Hobbiton™ Movie Set?

    Visit our Getting Here page to view a map with driving routes from Auckland, Hamilton, Rotorua, Taupo and Tauranga. You can also view a list here with transfer options from Auckland, Tauranga, and Hamilton. 

  • Is there parking at The Shire's Rest?

    Yes, we have ample free parking at The Shire’s Rest available for customers, including space for camper vans and large vehicles.