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Choose a Tour

Choose a Tour

Frequently Asked Questions

Bag End photo opportunity.

Booking Information

  • Do I need to book in advance?

    Yes, we strongly recommend booking in advance as our tours are known to sell out. You can make a reservation online by clicking here. Alternatively you can make a reservation by calling us on (07) 888-1505 or by contacting us here.

    Please note, all of our tours are subject to availability at the time of booking. 

  • How do I amend or cancel my booking?

    Amending a booking

    If your travel plans change and you need to amend the date or time of your booking you can do this by contacting our Reservations team via phone on 07 888 1505 or by contacting us here. Once we receive your amendment request we will do our best to amend your booking.

    Please note, all of our tours are subject to availability.


    Cancelling a booking

    If you wish to cancel a booking, you may do so by using the above contact details or replying directly to your booking confirmation that was emailed to you when you made your booking. Click here for our cancellation policy and COVID-19 Guarantee.

  • What happens if I am late for my tour?

    If you are going to be late for your tour, we recommend you call us as soon as you are able to so we can discuss options with you. If you are unable to call us and arrive late, we will do our best to put you on the next available tour departure. Please note that if we are extremely busy, the next available tour may be several hours later, and in rare occurrences may not be on the same day.

  • How do I redeem my Hobbiton Movie Set Gift Voucher?

    To redeem a Gift Voucher, we ask that you please contact our Reservations Team and include your voucher number so that we can secure your booking. Tours are subject to availability.


  • I have made a booking but haven't received a booking confirmation. What do I do?

    When you make a booking with us online, our system will automatically send you a booking confirmation to the email address you entered. If you haven't received it, we recommend firstly checking your Junk Mail as they can sometimes default there (especially for Hotmail accounts). If you still cannot find the confirmation, please get in touch with our team and be sure to include your full name, email address, tour date and time and the booking reference if you have it. 

Hobbiton™ Movie Set Tour

  • What is the difference between the tour from Matamata, TSR (The Shires Rest) & Rotorua Hobbiton Shop?

    There is no difference in the tour itself.

    If you are self-driving we suggest choosing The Shires RestTM  (501 Buckland Road, Hinuera, Matamata) as there are no off-set transfers included. We offer free parking for the duration of the tour with spaces to suit campervans.

    The Matamata i-SITE (45 Broadway, Matamata) and Rotorua Hobbiton Shop tours (1235 Fenton Street, Rotorua) are for those who need to transport to and from our direction location at The Shire's Rest. 

    For options from other cities such as Auckland or Tauranga click here to visit our Transfers page.

  • What do I need to bring with me?

    Hobbiton Movie Set is an outdoor walking tour through meandering paths. For this reason, we recommend wearing comfortable walking shoes for our tour, and checking the weather forecast ahead of your visit. You can find 10 Day weather forecast information for the Matamata area on Metservice. In the Summer months, we recommend sunscreen and a hat as the sun can become quite hot, as well as making sure you are well hydrated. In Autumn, Winter and Spring, it's best to be prepared with a rainproof outer layer and enclosed shoes as the paths can become muddy. In the event of rain, we have wide umbrellas available that you can use for the duration of your tour. We also recommend our guests bring a camera or a phone with camera capability as our Movie Set is the perfect place to get some great travel photos!

  • Will my tour still operate in wet weather?

    Yes, we operate in all weather conditions. Umbrellas are provided in the event of rain and we highly recommend you dress appropriately for the weather, with enclosed footwear.

    In the event of extreme weather conditions we reserve the right to make alternative tour arrangements for you.

  • Do I have to go on a tour or can I go by myself?

    To ensure all our guests have the complete experience the only way to access the Hobbiton Movie Set is with a fully guided walking tour.

  • Is the Movie Set wheelchair accessible?

    You can find lots of information about accessibility, mobility restrictions and wheelchair use on our Accessibility page here.  

  • Can I bring my stroller on tour?

    You can bring a stroller or a pram on tour with you provided it is fully collapsible and can fit in the luggage compartment of our buses. It is important to note that the Movie Set paths are made of cobblestones and dirt tracks so it is bumpy and uneven in places. The paths are also quite narrow in places and there are some low level stairs to climb so you may need an extra adult to assist you with the stroller/pram in some locations.

    Twin strollers are not recommended due to the narrowness of the paths.

  • Can I fly my drone at Hobbiton Movie Set?

    The flying of drones is not permitted on or around the Movie Set as the property owner does not allow it.

    Any out-of-hours drone use for promotional purposes is at the discretion of the property owner and must be pre-approved by the Hobbiton Movie Set Marketing Department.

  • Does the beer served in The Green Dragon Inn contain alcohol?

    We serve our visitors a choice of four specialty and exclusive beverages at The Green Dragon Inn as part of the tour experience - three of these options contain alcohol, and one is non-alcoholic. These options and their ABV% (Alcohol By Volume) can be viewed on our website here

    Please note, Hobbiton Movie Set require all customers to produce a form of valid ID in order to be served alcohol from our venues as directed by the New Zealand Sale and Supply of Alcohol Regulations 2013. Please view our Terms and Conditions here to see valid ID forms. 

  • Can I take photos while on tour?

    Absolutely! We recommend our guests bring a camera or a phone with camera capability as our Movie Set is the perfect place to get some great travel photos. Photos and videos taken on set are for personal use only and can’t be sold or distributed for commercial gain due to intellectual property restrictions. Please contact our reservations team for further information here.

Getting Here & Around

  • How do I get to the Hobbiton™ Movie Set?

    Visit our Getting Here page to view a map with driving routes from Auckland, Hamilton, Rotorua, Taupo and Tauranga. You can also view a list here with transfer options from Auckland, Tauranga, and Hamilton. 

  • Is there parking at The Shire's Rest?

    Yes, we have ample free parking at The Shire’s Rest available for customers, including space for camper vans and large vehicles.

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