Increased Cleaning Practices
We have increased our daily cleaning practices, including sanitising high touch surfaces in our facilities multiple times a day and sanitising our buses between each tour.
Please check in on the NZ Covid Tracer App QR code on display on arrival at Hobbiton Movie Set. In addition to this, while NZ is in mixed alert levels, we may be capturing additional visitor contact information at time of Check In to ensure we have an accurate record of all customers visiting us on site. This data is being handled with care and will be destroyed in line with Government guidelines.
We have installed permanent hand sanitiser units across all sites, including on our buses and on the movie set. Please ensure you use these when entering and exiting venues across our site.
While masks and face coverings are not a requirement while on group or charter tours at this time, we are following government advice and will be encouraging our visitors to wear a mask or face covering while on our buses transporting to and from the Movie Set and when in any of our venues including our cafe, retail store and The Green Dragon Inn when you are not eating or drinking. If you do not have a mask when visiting us, please advise one of our staff members and one will be provided for you. We have a supply of disposable masks available for visitors on request available at our ticketing counter and cafe.
Group sizes for our tours are reduced in Level 2 to allow for social distancing. Our drivers and guides will manage the seating, loading and unloading of our vehicles to allow for distancing between groups. Our team may choose not to have physical contact with our visitors while on tour, this may include shaking hands, high fives and any handling of visitor's personal belongings (e.g cameras, phones) during tours.