COVID-19: We are OPEN 7 days a week. Find out what we are doing to keep our visitors safe on their adventure here.

Bookings

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Choose a Tour

Frequently Asked Questions

COVID-19

For specific information please visit our Covid-19 page here. 

Booking Information

  • our current tour experience offering

    We are now open 7 days a week with our Hobbiton Movie Set Tour From The Shire's Rest departing at least 3 times daily. We suggest booking in advance to ensure you can join the tour time that best suits your itinerary - click here to view live availability and book online

    The Evening Banquet Tour and Second Breakfast Tour and special events such as International Hobbit Day, Beer Festival and Hobbiton Christmas are not possible under Alert Level 2 due to social distancing requirements.  

  • What happens if I make a booking and can no longer travel due to COVID-19 restrictions?

    If you have made a booking on a Hobbiton Movie Set Tour and your travel plans are affected by New Zealand or Australian Government enforced travel restrictions or Alert Level changes, we can provide a 100% refund on your booking. Alternatively, we can move your booking to another date or transfer the value of your booking to the Gift Voucher valid for 12 months. Click here to view our Terms and Conditions.

  • Do I need to book in advance?

    Yes, we strongly recommend booking in advance as our tours are known to sell out. You can make a reservation online by clicking here. Alternatively you can make a reservation by calling us on (07) 888-1505 or by contacting us here.

    Please note, all of our tours are subject to availability at the time of booking. 

  • I've booked online. Now what?

    Once you have booked your tickets online, you should receive a booking confirmation through to your email address. Please read the information in this confirmation email carefully and ensure you arrive to your departure location at least 15 minutes before your scheduled tour time.

    On arrival to The Shire's Rest, please visit our team at the Ticketing desk (located inside our retail store) and present your confirmation. You can show this on your phone, or simply quote your reference number, tour time and party name. Our team will print off your tour tickets and give you further instructions. 

  • I have made a booking but haven't received a booking confirmation. What do I do?

    When you make a booking with us online, our system will automatically send you a booking confirmation to the email address you entered. If you haven't received it, we recommend firstly checking your Junk Mail as they can sometimes default there (especially for Hotmail accounts). If you still cannot find the confirmation, please get in touch with our team and be sure to include your full name, email address, tour date and time and the booking reference if you have it. 

  • How do I amend or cancel my booking?

    Amending a booking

    If your travel plans change and you need to amend the date or time of your booking you can do this by contacting our Reservations team via phone on 07 888 1505 or by contacting us here. Once we receive your amendment request we will do our best to amend your booking.

    Please note, all of our tours are subject to availability.

     

    Cancelling a booking

    If you wish to cancel a booking, you may do so by using the above contact details or replying directly to your booking confirmation that was emailed to you when you made your booking. Click here for our cancellation policy and COVID-19 Guarantee.

  • What happens if I am late for my tour?

    If you are going to be late for your tour, we recommend you call us as soon as you are able to so we can discuss options with you. If you are unable to call us and arrive late, we will do our best to put you on the next available tour departure. Please note that if we are extremely busy, the next available tour may be several hours later, and in rare occurrences may not be on the same day.

  • How do I redeem my Hobbiton Movie Set Gift Voucher?

    To redeem a Gift Voucher, we ask that you please contact our Reservations Team and include your voucher number so that we can secure your booking. Tours are subject to availability.

     

  • What is The Shire's Rest™?

    The Shire's Rest is our headquarters and location where all of our tours depart from. It is located at 501 Buckland Road, Hinuera, Matamata - click here for directions

    It is located approximately 15 minutes from Matamata town centre, and from here it is about a 10 minute bus ride to the Movie Set which is included in our tours.

    You do not need to book a tour to visit The Shire's Rest. On site here at The Shire's Rest is our Ticketing Centre, Retail Shop and Cafe. There is ample parking here on site, with plenty of space for large vehicles and camper vans too. 

Hobbiton™ Movie Set Tour

  • Do I have to go on a tour or can I go by myself?

    To ensure all our guests have the complete experience the only way to access the Hobbiton Movie Set is with a fully guided walking tour.

  • How do the tours work?

    The tour comprises of:

    • A short bus ride from The Shire’s Rest down to the movie set
    • A 1 hour 15 minute guided walking tour
    • A ~20 minute visit to The Green Dragon Inn including a complimentary beverage
    • At the end of your experience, you will walk with your guide back to the bus and take another short bus ride to The Shire’s Rest

     Tours that include a meal (like Evening Banquet Tour and Second Breakfast Tour) include additional time on the Movie Set but all experiences with us begin with a guided tour as detailed above.

    These times are approximate only and may differ slightly for your tour experience. 

  • Can I drive myself?

    All our tours currently depart from The Shire's Rest™. You can drive yourself to The Shire's Rest, park your vehicles here and join one of our tours where you will be transported to the movie set via one of our Hobbiton Movie Set coaches. Click here for directions to The Shire's Rest. 

    The Shire's Rest is located approximately 15 minutes from Matamata town centre, and from here it is about a 10 minute bus ride to the Movie Set which is included in our tours. All tours will be transported to the Movie Set via one of our vehicles unless using a non-collapsible wheelchair.

    To ensure all our guests have the complete experience the only way to access the Hobbiton Movie Set is with a fully guided tour.

  • What can I expect from the walking tour?

    We have some detailed information on what to expect from the walking tour and pathways on our Accessibility page here

  • How long is a tour?

    Our Hobbiton Movie Set tour from The Shire's Rest is 2 hours in duration. Our Evening Banquet Tour is approximately 4 hours in duration. The new Second Breakfast Tour is approximately 3 hours in duration. 

    We recommend you arrive at The Shire's Rest at least 15 minutes before your tour time in order to check in. You may also like to spend some time at our cafe and souvenir store at The Shire's Rest. Most of our visitors spend around three hours in total at The Shire's Rest. 

  • How far in advance can we book a tour?

    At this stage we are able to accept bookings up to 12 months in advance via our website. 

  • dining options before/after your tour

    The Shire's Rest Cafe is open with a selection of snacks, hot blackboard menu, sweets and coffee available. We may be operating with a reduced menu while we adjust to re-opening under mixed alert levels. Our cafe team will be following all government requirements for cafes at this time. Thank you for your understanding.

    As part of your tour experience, you will receive a complimentary beverage served inside The Green Dragon Inn. There is a food menu available to purchase from The Green Dragon also with items such as beef and ale pies, scones, muffins, mousetrap sandwich or a spinach and feta roll.  

  • Do Hobbiton still offer tour options departing from Matamata i-SITE or Rotorua?

    We are not currently offering transfer options from Matamata i-SITE or Rotorua. Our only tour departure option is from The Shire's Rest, which is approximately a 15 minute drive from Matamata town centre. 

    You can find a selection of transfer options from key centres on our website here. For transfers from Matamata, we recommend contacting a local taxi company. 

  • What do I need to bring with me?

    Hobbiton Movie Set is an outdoor walking tour through meandering paths. For this reason, we recommend wearing comfortable walking shoes for our tour, and checking the weather forecast ahead of your visit. You can find 10 Day weather forecast information for the Matamata area on Metservice. In the Summer months, we recommend sunscreen and a hat as the sun can become quite hot, as well as making sure you are well hydrated. In Autumn, Winter and Spring, it's best to be prepared with a rainproof outer layer and enclosed shoes as the paths can become muddy. In the event of rain, we have wide umbrellas available that you can use for the duration of your tour. We also recommend our guests bring a camera or a phone with camera capability as our Movie Set is the perfect place to get some great travel photos!

  • Will my tour still operate in wet weather?

    Yes, we operate in all weather conditions. Umbrellas are provided in the event of rain and we highly recommend you dress appropriately for the weather, with enclosed footwear.

    In the event of extreme weather conditions we reserve the right to make alternative tour arrangements for you.

  • Is the Movie Set wheelchair accessible?

    You can find lots of information about accessibility, mobility restrictions and wheelchair use on our Accessibility page here.  

  • Can I bring my stroller on tour?

    You can bring a stroller or a pram on tour with you provided it is fully collapsible and can fit in the luggage compartment of our buses. It is important to note that the Movie Set paths are made of cobblestones and dirt tracks so it is bumpy and uneven in places. The paths are also quite narrow in places and there are some low level stairs to climb so you may need an extra adult to assist you with the stroller/pram in some locations.

    Twin strollers are not recommended due to the narrowness of the paths.

  • Can I take photos/video on tour?

    Of course! We want you to take photos and capture memories while on tour with us. 

    Please be aware though that any photos and video recordings taken on set are for personal use only and not to be sold or distributed for commercial gain due to our licensing agreements with the film companies. 

  • Can I fly my drone at Hobbiton Movie Set?

    The flying of drones is not permitted on or around the Movie Set as the property owner does not allow it.

    Any out-of-hours drone use for promotional purposes is at the discretion of the property owner and must be pre-approved by the Hobbiton Movie Set Marketing Department.

  • Can I visit The Green Dragon Inn without going on a tour?

    The only way to visit The Green Dragon Inn is as part of our guided tour experiences. Every tour of Hobbiton Movie Set includes a visit to this venue and the opportunity to sample our Hobbit™ Southfarthing™ Range fresh from the kegs and a the opportunity to purchase something to eat from our blackboard menu. 

  • Can I bring my dog with me on tour?

    Unfortunately we are not able to permit dogs onto the Movie Set. The only exception to this is for registered service dogs. Please contact our team in advance if you require a service dog to join you on tour. 

  • Does the Evening Banquet Tour and Second Breakfast Tour include the Movie Set Tour or do I need to book both to have the full experience?

    Our Evening Banquet Tour and Second Breakfast Tour experiences both include a guided tour of the Movie Set at the beginning of the experience. This is the same tour experience guests get on our day tour. If you wish to do a tour at a different time of day as well, then you are welcome to book multiple experiences. 

  • What does 'No Departure' or 'Fully Booked' mean when searching for tour on your website?

    When you are searching for a tour on our website, there are four statuses that may appear - No Departure, Fully Booked, Book Now - Limited Places and Book Now. 

    No Departure means that the tour experience you are searching for is not available on that date. 

    Fully Booked means that all tickets for that tour experience on that date are sold out. 

    Book Now - Limited Places will appear with a gold button and red writing below. This means that there are only a small amount of tickets left (9 or less) for that tour experience on that date. We recommend booking as soon as possible if you are hoping to join one of these tours as when tickets are fully booked we cannot increase capacity. 

    Book Now will appear with a gold button with white writing on it. This means that there are greater than 10 seats available for that tour experience on that date. We still recommend pre-booking as far in advance as you can to avoid missing the tour day and time that best suits your itinerary. 

Getting Here & Around

  • How do I get to the Hobbiton™ Movie Set?

    Visit our Getting Here page to view a map with driving routes from Auckland, Hamilton, Rotorua, Taupo and Tauranga. You can also view a list here with transfer options from Auckland, Tauranga, and Hamilton. 

  • What is The Shire's Rest™?

    The Shire's Rest is our headquarters and location where all of our tours depart from. It is located at 501 Buckland Road, Hinuera, Matamata - click here for directions

    It is located approximately 15 minutes from Matamata town centre, and from here it is about a 10 minute bus ride to the Movie Set which is included in our tours.

    You do not need to book a tour to visit The Shire's Rest. On site here at The Shire's Rest is our Ticketing Centre, Retail Shop and Cafe. There is ample parking here on site, with plenty of space for large vehicles and camper vans too. 

  • Is there parking at The Shire's Rest?

    Yes, we have ample free parking at The Shire’s Rest available for customers, including space for camper vans and large vehicles.

  • Does Hobbiton Movie Set have accommodation on site?

    Hobbiton Movie Set do not offer accommodation options on site. For hotel, motel and other accommodation options in the Waikato region, visit www.waikatonz.com/accommodation  or contact a local i-SITE or visitor information centre. 

If you're looking for more detailed information about accessibility, please learn more here.