we are open 7 days a week!   Discover what we are doing to keep our visitors safe on their adventure: Learn more here. 

Bookings

Choose a Tour

Choose a Tour

Frequently Asked Questions

COVID-19

For specific information please visit our Covid-19 page here. 

Booking Information

  • Do I need to book in advance?

    Yes, we strongly recommend booking in advance as our tours do sell out. You can make a reservation online by clicking here. Alternatively you can make a reservation by calling us on (07) 888-1505 or by contacting us here.

    Please note, all of our tours are subject to availability at the time of booking. 

  • How do I amend or cancel my booking?

    Amending a booking

    If your travel plans change and you need to amend the date or time of your booking you can do this by contacting our Reservations team via phone on 07 888 1505 or by contacting us here. Once we receive your amendment request we will do our best to amend your booking.

    Please note, all of our tours are subject to availability.

     

    Cancelling a booking

    If you wish to cancel your booking, you may do so by using the above contact details or replying directly to your booking confirmation that was emailed to you when you made your booking. Click here for our cancellation policy.

  • What happens if I am late for my tour?

    If you are going to be late for your tour, we recommend you call us as soon as you are able to so we can discuss options with you. If you are unable to call us and arrive late, we will do our best to put you on the next available tour. Please note that if we are extremely busy, the next available tour may not be on the same day.

  • How do I redeem my Hobbiton Movie Set Gift Voucher?

    To redeem a Gift Voucher, we ask that you please contact our Reservations Team and include your voucher number so that we can secure your booking. Tours are subject to availability.

     

  • I have made a booking but haven't received a booking confirmation. What do I do?

    When you make a booking with us online, our system will automatically send you a booking confirmation to the email address you entered. If you haven't received it, we recommend firstly checking your Junk Mail as they can sometimes default there. If you still cannot find the confirmation, please get in touch with our team and be sure to include your full name, email address, tour date and time and the booking reference if you have it. 

Hobbiton™ Movie Set Tour

  • Do I have to go on a tour or can I go by myself?

    To ensure all our guests have the complete experience the only way to access the Hobbiton Movie Set is with a fully guided walking tour.

  • How long is a tour?

    Our Hobbiton Movie Set tour from The Shire's Rest is two hours in duration. We recommend you arrive at The Shire's Rest at least 15 minutes before your tour time in order to check in. You may also like to spend some time at our cafe and souvenir store at The Shire's Rest. Most of our visitors spend around three hours in total at The Shire's Rest. 

  • How far in advance can we book a tour?

    At this stage we are able to accept bookings up to 12 months in advance via our website. 

  • dining options before/after your tour

    The Shire's Rest Cafe is open with a slightly reduced menu on offer from fresh sandwiches, snacks, sweets and coffee available. 

    As part of your tour experience, you will receive a complimentary beverage served inside The Green Dragon Inn. There is a food menu available to purchase from The Green Dragon also. 

  • Do Hobbiton still offer tour options departing from Matamata i-SITE or Rotorua?

    We are not currently offering transfer options from Matamata i-SITE or Rotorua. Our only tour departure option is from The Shire's Rest. 

  • our current tour experience offering

    We are now open 7 days a week with our Hobbiton Movie Set Tour From The Shire's Rest departing at least 5 times daily. We suggest booking in advance to ensure you can join the tour time that best suits your itinerary - click here to view live availability and book online

    From July, our beloved Evening Banquet Tour is back with limited departures available. You can check departure dates and availability here

    Unfortunately we are not currently able to offer the following tour experience options:

    • Tour + Lunch combo
    • Mandarin Language Tours
    • Departures from Matamata i-SITE
    • Departures from Rotorua

    If you have a pre-purchased gift voucher for one of these tour experiences, please get in touch to discuss your options.  

  • What do I need to bring with me?

    Hobbiton Movie Set is an outdoor walking tour through meandering paths. For this reason, we recommend wearing comfortable walking shoes for our tour, and checking the weather forecast ahead of your visit. You can find 10 Day weather forecast information for the Matamata area on Metservice. In the Summer months, we recommend sunscreen and a hat as the sun can become quite hot, as well as making sure you are well hydrated. In Autumn, Winter and Spring, it's best to be prepared with a rainproof outer layer and enclosed shoes as the paths can become muddy. In the event of rain, we have wide umbrellas available that you can use for the duration of your tour. We also recommend our guests bring a camera or a phone with camera capability as our Movie Set is the perfect place to get some great travel photos!

  • Will my tour still operate in wet weather?

    Yes, we operate in all weather conditions. Umbrellas are provided in the event of rain and we highly recommend you dress appropriately for the weather, with enclosed footwear.

    In the event of extreme weather conditions we reserve the right to make alternative tour arrangements for you.

  • Is the Movie Set wheelchair accessible?

    While our Movie Set is not very wheelchair friendly, we do have options available for those who may not be able to complete the walking tour. 

    Please contact one of our Reservations team to discuss your needs. 

  • Can I bring my stroller on tour?

    We are able to accommodate a stroller or a pram, provided it is fully collapsible and can fit in the luggage compartment of our buses. It is important to note that the Movie Set paths are made of cobblestones and dirt tracks so it is bumpy. The paths are also quite narrow in places and there are some stairs to climb so you may need an extra adult to assist you with the stroller/pram.

    Twin strollers are not recommended due to the narrowness of the paths.

  • Can I fly my drone at Hobbiton Movie Set?

    The flying of drones is not permitted on or around the Movie Set as the property owner does not allow it.

    Any out-of-hours drone use for promotional purposes is at the discretion of the property owner and must be pre-approved by the Hobbiton Movie Set Marketing Department.

Getting Here & Around

  • How do I get to the Hobbiton™ Movie Set?

    Visit our Getting Here page to view a map with driving routes from Auckland, Hamilton, Rotorua, Taupo and Tauranga. You can also view a list here with transfer options from Auckland, Tauranga, and Hamilton. 

  • Is there parking at The Shire's Rest?

    Yes, we have ample free parking at The Shire’s Rest available for customers, including space for camper vans and large vehicles.

  • Does Hobbiton Movie Set have accommodation on site?

    Hobbiton Movie Set do not offer accommodation options on site. For hotel, motel and other accommodation options in the Waikato region, visit www.waikatonz.com/accommodation